Terms & Conditions

01 — AGREEMENT

These Terms & Conditions govern all services provided by PT. Iwaku Digital Solution ("IWAKU", "we", "us"), including mobile development, web development, and information systems. By requesting a quotation, signing a proposal, or making a payment, you ("the Client") agree to these terms. Project-specific details in an approved quotation or statement of work take precedence where they differ.

02 — SERVICES & QUOTATIONS

All quotations are valid for 14 days unless stated otherwise. A project starts only after written approval of the quotation and receipt of the required down payment. Timelines stated in proposals are estimates and depend on timely feedback and deliverables from the Client.

03 — FEES & PAYMENT

Unless agreed otherwise, payments follow a 50% down payment to start, with the balance paid at agreed milestones or before handover. Late payments may pause work and shift delivery dates. Prices exclude third-party costs (domains, hosting, licenses, app-store fees, paid APIs) unless explicitly listed.

04 — CLIENT OBLIGATIONS

The Client provides all required content (text, images, logos, data, access credentials) in usable formats and responds to review requests within the agreed time. Delays in feedback extend the timeline accordingly. The Client guarantees they own or are licensed to use all materials they supply.

05 — REVISIONS & CHANGES

Each project includes the revision rounds stated in the quotation. Additional revisions or scope changes are quoted separately and may affect cost and schedule. No extra work begins without written approval.

06 — INTELLECTUAL PROPERTY

Upon full payment, the Client owns the final deliverables (application, website, system) built specifically for them, excluding our reusable libraries, frameworks, and know-how, which remain ours under a perpetual license for the delivered product. Until full payment, all work remains our property. We may showcase the work in our portfolio unless a written NDA says otherwise.

07 — CONFIDENTIALITY

Both parties keep confidential information private and use it only for the project. This survives termination.

08 — WARRANTY & MAINTENANCE

We provide a 30-day bug-fix warranty after handover for defects in our own work, excluding issues caused by third-party changes, misuse, or new feature requests. Ongoing maintenance and SLAs are available under a separate agreement.

09 — LIABILITY

To the maximum extent permitted by law, our total liability is limited to the fees paid for the project giving rise to the claim. We are not liable for indirect losses such as lost profit, revenue, or data. Nothing here limits liability that cannot be limited by law.

10 — TERMINATION

Either party may terminate with 14 days' written notice. The Client pays for all work completed up to termination plus non-recoverable committed costs. Down payments for started work are non-refundable (see our Refund Policy).

11 — GOVERNING LAW

These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled amicably; failing that, through the competent courts in Jakarta, Indonesia.

12 — CONTACT

Questions about these terms: hello@iwakudigitalsolution.com — Jakarta, Indonesia.